FREQUENTLY ASKED QUESTIONS

HOW LONG IS PROCESSING & SHIPPING


Processing takes 1-3 Business days for your order to be shipped out. Custom wigs 5-10 day processing (construction). Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday. Express Shipping Orders are 2 to 3 Business Days. Domestic Express Shipping is 2-3 Business days depending on your location. Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location. All Packages Delivery is with the USPS. Business days are Monday-Friday.




WHEN WILL MY TRACKING NUMBER START TO UPDATE?


When will my tracking number start to update? After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service via email : BFABBHAIR@GMAIL.COM




BUYING HAIR FOR YOUR APPOINTMENT


DO NOT BUY YOUR HAIR BEFORE YOUR APPOINTMENT. HAIR MUST BE PURCHASED AT THE SAME TIME YOUR APPOINTMENT IS BOOKED. FAILURE TO BUY, BOOK & CONFIRM WILL RESULT IN APPOINTMENT CANCELLATION. DEPOSITS ARE NON REFUNDABLE.




PICK UP & CURBSIDE


*Due to COVID we are only doing SCHEDULED pick ups* PICK UP/ DRIVE UP notifications will be sent via email. You will be notified when your order is ready. After recieving the pick up ready email PLEASE TEXT 3137175085 TO SCHEDULE A PICK UP TIME. Pick up hours are from 10am-7pm ** if a customer fails to pick up a order within 15 business days of the pick up date, BFABB Hair Collection will consider the property abandoned and has the rights to sell, dispose of, or use any such products anyway it chooses.**




CUSTOM UNITS & EXTENSIONS CUSTOM COLOR


CUSTOM UNITS & EXTENSIONS COLORING SERVICE REQUIRES 5-10 BUSINESS DAYS. How to start your wig order: 1.BOOK wig consultation/ fitting *during your fitting we will discuss the type of wig you want (closure or frontal) style, color (optional) maintenance & care 2. BUY your bundles & lace piece online. 3. BUY BFABB wig constrution *turn around time will be determined at your consultation. 5-10 business days Monday- Friday.





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